Comprehensive Warranty Policy
At SUCCESSOR, we are committed to delivering not only high-performance injection molding machines but also long-term reliability and peace of mind. Our detailed warranty policy reflects this commitment, ensuring transparency, fairness, and support throughout the lifecycle of your equipment.
Standard Warranty Coverage
Component |
Warranty Period |
Coverage Details |
Whole Machine |
18 months from delivery date |
Covers any quality issues caused by manufacturing defects under normal use conditions. |
Consumable Parts |
6 months |
Limited coverage for wear-prone components affected by regular operation. |
(e.g., glue heads/rings/pads, nozzles, nozzle flanges, standard heating rings, solid-state relays, seals) | ||
Oil Pumps, Oil Motors, Hydraulic Valves |
12 months |
Core hydraulic system components with extended protection. |
Screws and Melting Barrels |
6 months |
Precision screw-barrel sets covered against material or processing defects. |
Pull Rods (Tie Bars) |
2 years |
Structural integrity guaranteed for critical frame components. |
Platens (Mold Plates) |
3 years |
Longest coverage period reflecting robust design and durability. |
⚠️ Important Note on Platen Warranty:
The 3-year platen warranty does not apply in cases where damage results from:
◈ Use of long-strip molds without pad plates, leading to excessive bending moments and cracking.
◈Excessive tightening torque on mold clamps, causing thread stripping in platen holes.
◈Improper alignment or misuse during mold installation.
❌Exclusions from Free Warranty Service
1. Use of Non-Approved Materials
Damage to injection components when using ordinary nitrided parts to process special materials such as:
◈ Glass fiber-filled plastics
◈ UPVC, nylon, or other corrosive/high-abrasion materials
Note: Special component warranties may be negotiated separately in writing.
2. Operator Error or Misuse
◈ Abnormal damage due to incorrect operation procedures.
◈ Failure to follow user manual instructions.
3. Improper Maintenance
◈ Not maintaining recommended oil temperature range (30–50°C).
◈ Heating ring temperatures exceeding 350°C.
◈ Using non-specified hydraulic oil grades.
◈ Neglecting lubrication requirements for hinge systems.
4. Unauthorized Modifications
◈ Tampering with computer controls or oil pumps without approval from SUCCESSOR after-sales personnel.
◈ Unauthorized disassembly affecting machine performance.
5. Environmental & Storage Conditions
◈ Appearance damage due to poor storage practices.
◈ Corrosion or degradation from exposure to harsh environments.
6. Force Majeure Events
Damage caused by natural disasters, war, fire, flooding, or other unforeseeable external events.
7. Post-Warranty Period
Equipment beyond its respective warranty timeframe is no longer eligible for free service.
Lifetime Maintenance Program
☑ Lifetime technical support available for all customers.
☑ Genuine spare parts supply at competitive rates.
☑ On-site maintenance and troubleshooting services.
☑ Customized service packages tailored to your operational needs.
For out-of-warranty repairs, reasonable charges will apply for both parts and labor.
Our Promise
While our warranties define clear boundaries, our dedication to customer success knows none. We strive to support you every step of the way—before, during, and long after the sale.
Contact our After-Sales TeamSUCCESSOR MACHINERY — Engineering Reliability, Delivering Trust.
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Info@successor-cn.com
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+86-15267878906
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